"As a commercial collection agency, taking checks by phone, fax, e-mail, and via our website is one of the most important and powerful tools we can give our collectors to get payments made immediately. We can also receive payments from our clients when they are paid direct and we have to invoice them. We just include a Check by fax or e-mail form, which I created, with our invoice or we refer them to our "Pay by Vcheck" link on our website. For debtors it gives them the opportunity to pay their account without ever speaking to a collector on the phone.
R. Eskin, United States Credit Adjustment Corp.
I have been in collections for over 35 years, and this is by far the best program of its kind I have ever used. On the VERY rare occasion, I need assistance; I receive a call very promptly and have never had an issue the support department could not talk me through. I give Vcheck my highest recommendation! I could not imagine having to run this agency without having Vcheck. Ninety percent (90%) of my debtor payments are paid via Vcheck. You do the math!"
Technical and Customer Support for Vcheck
WE SUPPORT OUR SERVICE AND OUR CUSTOMERS!
Vcheck has been around since 1996. While it started as a Window's based, client-side software product, over the years it evolved into an extremely flexible and full-featured server-side, online system. With each step of it's evolution, it has been refined and tested over and over again. Except for the occasional "hick-up" when we add a major new feature to the system, the number of actual technical problems with the system are almost Zero.
However, because the system is very full-featured, and not everyone is technically savvy, we don't sell you an account and leave you hanging. The Vcheck Control Panel has a main menu for Support. Via that menu, we offer the following support options:
A full and complete User's Manual - written in a non-technical manner including video tutorials.
Online Support Ticket System | Email Support
Business Hours Telephone Support
Live Text Chat Support
But don't take our word for it, listen to some of our customers:
....... It is always nice to find a product that works and a company that values my success in business....keep up the good work.
- N. Sattler, Sattler Insurance Agency
....... Your system works perfectly just as you stated, and your customer service help is the best we have ever seen. Your service is incredible.
- C. Anderson, E and O Coverage of America
...... We really appreciate your customer service and personal assistance with the program. Thank you for your awesome service!
- S. Roughen, Professional Benefits Society
Our company has been offering the VCheck option to our clients for almost a year. We have found it to be very beneficial not only to our customers but to our office and staff as well......... Whenever needed, the technical/support staff at Vcheck/Checkbind was attentive and very responsive. Thanks for your good service!
- J. Finley, The EMO Agency, Inc.
Thanks a million, we are completely impressed with your company's service, support and personality. Hooking up with you was definitely the best recommendation our webmaster could have given us. I am going to love this business relationship. Your company is the GREATEST! One of the best business decisions we have ever made.......
- D. Welcome, Cherubs And Chocolate
Please add my comments to your testimonial site, where satisfied customers have praised you and your company...... I wish that ALL of corporate America could know you. I wish they knew how much it means to have a "satisfied" customer. Most corporations only see dollar signs when they see customers. You are an example that surpasses them all.
-E. CHRISTINA DABIS, Treasurer & Tax Collector, County of Nevada, State of California